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Covid Cancellation Policy

Book Twizel has had a consistant cancellation policy re Covid since March 2020:

“If, due to NZ government travel restrictions resulting from Covid 19 mean you are unable to commence your stay with us, you will receive a full refund”.

However the current Red Traffic Light settings and self isolation requirements if you or a family member have tested positive has made things tricky for everyone. So, in addition to our standard terms and conditions, if you or a member of your travelling group has to change travel plans due to a positive Covid test there are a number of additional ways Book Twizel can help. We can either amend the booking to reflect the new guest numbers, or, if you need to cancel entirely, we can hold a credit for another stay that commences within 6 months of your original check in date (subject to availability).

For full booking terms and conditions please follow this link.

If you have any concerns about your booking or cancellation policy please let us know at: info@booktwizel.com

Amy and the Book Twizel Team.

Our Twizel holiday homes have everything to suit your accommodation needs whether you are looking for adventure, exploration or relaxation. We are a friendly local team offering you a range of property options for your stay in Twizel and we are here to help you to make the most of your stay.

Why stay in Twizel? 

The turquoise water and tussock swept landscapes of Te Manchuria (Mackenzie Basin) make it the perfect destination, and Twizel the perfect base to explore them from. Located directly under the Aoraki Mackenzie International Dark Sky Reserve and a short drive to the Aoraki Mt Cook National Park, numerous Lakes and Canals and Lake Tekapo. You won’t be short of things to do.

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