Rental Terms and Conditions

The following payments apply for all bookings:

  • Deposit: 25% or one night charge (which ever is greater) due within 48 hours of booking being accepted.
  • Balance: 75% due 30 days before stay commences.

Payment of deposit:

Once we accept your booking a deposit must be paid AND received by us in order to secure the booking. Your booking will be confirmed upon receipt by us of the deposit. Failure to pay the deposit in time may result in your booking being cancelled and the property being made available to others. Should we cancel a booking of yours due to non or late payment of a deposit then any deposit received by us from you will be refunded in full.

Direct Credit Payment Information


Book Twizel Ltd

Please Note: Credit card payments are accepted but incur a 4% Surcharge.

Balance of Payment/Late payments:

The balance due must be received on or before its due date. If your payment fails to reach us by the due date we may choose to cancel your booking with or without notice to you, and make the property available to others. Cancellation charges apply (see below).

Cancellation policy

If you need to cancel a booking please let us know as soon as possible so we may offer the property to others.

Book Twizel Ltd is not responsible, under any circumstances, for any costs/damages incurred by the renter resulting from a cancellation for any reason.

The renter is responsible for the entire period booked.

Should YOU choose to cancel the booking: Our standard cancellation charges apply. 

  • Cancellation more than 30 days before your stay commences results in a cancellation charge amounting to 25.0% of the total booking charge.
  • Cancellation within 30 days of the scheduled start of stay results in a cancellation charge amounting to 100.0% of the total booking charge.

Should BOOK TWIZEL cancel the booking due to;

YOUR NON-PAYMENT: Should any of your payments fail to reach us by their due date we have the right to cancel the booking with or without providing you with notice. Under these circumstances our standard cancellation charges apply.

  • UNAVAILABILITY OF BOOKED PROPERTY: Should the property confirmed become unavailable due to circumstances beyond the control of Book Twizel Ltd we will endeavour to provide a like property within 10 Kilometres of the Twizel township. Should the replacement property not meet your requirements a full refund will be provide to you. Book Twizel will not be responsible for any loss or compensation resulting from the cancellation of a booking.


If New Zealand government travel restrictions are in place at the time of your check in which prevent you from travelling to Twizel you will receive a full refund less an administration fee.

BREACH OF RENTERS RESPONSIBILITIES: A Breach of any of the Renters Responsibilities can result in immediate Cancellation of the booking without refund and immediate eviction from the property.

Renters Responsibilities;

  • -No pets are allowed at the property unless it is with prior consent of Book Twizel.

-No camping (tents or caravan) on the property unless prior consent is gained from Book Twizel.

-Leave the premises in a clean and tidy state.

-Check in and Check Out dates and times must be adhered to or additional fees can be imposed.

-Renter will not damage or permit damage to the premises, and if damage occurs inform Book Twizel immediately.

-Renter will be responsible for the cost of intentional or careless damage plus any/all costs associated with the retrieval of these costs this may, but is not limited to any insurance excess, replacement/repair of items, debt collection on unpaid amounts.

-Do not disturb the neighbours

-Leave all chattels supplied.

-Not exceed the maximum number of occupants stated in the property listing, if occupants exceed the booking number additional charges will apply.

-Smoking is only permitted outside of the house.

  • -No events or parties are permitted at the house.
  • Property/Lost Property
  • Book Twizel will not be responsible for any guest items left at the property either during or after your stay. All items brought to the property by the guest remain the sole responsibility of the guest and must be removed at the time of check out. Items left at the property can be requested to be returned/posted (a minimum $10 fee applies) alternatively the guest will be responsible for any costs associated of disposing of items left behind.

Payment to Book Twizel infers agreement to these terms, conditions and policies. 

Book Twizel Policies

Personal identification information

We may collect personal identification information from Users in a variety of ways in connection with activities, services, features or resources we make available on our Site.. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies

Our Site may use ?cookies? to enhance User experience. User?s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy

Book Twizel Ltd has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.